Long story short: Two months ago, we had an out of warranty service call to fix an improperly installed switch on our DirecTV system. I figured this would be a $50 charge, but the technician said that since they installed the old switch wrong, that I should call and try to get a credit. I called and explained the situation and the customer “service” rep said that I would see a $50 credit on this bill or on my next bill.

Neither one of those things happened, so today I called back. The people I talked to today said that the charge was valid and that was why the credit that I was promised was not applied. I went back and forth with the mush-mouthed mumbling supervisor long enough for me to deduce that DirecTV doesn’t give a crap about what their customer “service” reps say to their customers, as long as they get them off the line and get on to the next billing problem.

Moral of the story: DirecTV is staffed by liars and people with low character. They don’t care about their customers and are willing to say whatever it takes to make their day easier and do less work. Additionally, they are perfectly willing to throw away long time customers who are generally satisfied with the service over fifty friggin’ bucks.